CCaaS Platform
N
NICE
Enterprise CX AI platform — CCaaS, WFM, QA, and AI agents unified for regulated industries.
NICE (NASDAQ: NICE) is the parent of CXone Mpower — the 11-time Gartner CCaaS MQ Leader. ~8,000 employees, ~$2.4B revenue. Broadest compliance posture in the category.
Pricing
$71 /user/month
CXone Mpower tiers from $71/agent/mo (Digital Agent) to $249/agent/mo (Ultimate Suite). AI copilot and autopilot sessions billed separately. Enterprise volume discounts apply. Pricing verified April 2026.
Per user/month Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | NICE |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Data residency: US, EU, APAC
Integrations
CRM
salesforcemsdynamicszoho
Helpdesk
zendeskservicenowkustomer
Other
Microsoft TeamsOraclePegaSharePointConfluence
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to NICE
Frequently asked questions about NICE
- What is NICE?
- NICE (NASDAQ: NICE) is the parent of CXone Mpower — the 11-time Gartner CCaaS MQ Leader. ~8,000 employees, ~$2.4B revenue. Broadest compliance posture in the category.
- How much does NICE cost?
- NICE starts at $71/user/month. CXone Mpower tiers from $71/agent/mo (Digital Agent) to $249/agent/mo (Ultimate Suite). AI copilot and autopilot sessions billed separately. Enterprise volume discounts apply. Pricing verified April 2026. (pricing verified April 2026).
- What security and compliance certifications does NICE have?
- NICE is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, ISO 27001, and FedRAMP Moderate. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does NICE support?
- NICE supports voice, SMS, email, web chat, WhatsApp, and social DMs.
- What are the top alternatives to NICE?
- Alternatives to NICE include Genesys Cloud Cx, Five9, Talkdesk, Verint Open Ccaas, and Avaya Experience Platform. See the alternatives section above for full profiles of each.