AI Voice Agent Platform
C
Calldesk
End-to-end AI voice agents for enterprise contact centers — from deployment to ongoing performance management.
Calldesk is a French-founded enterprise voice agent platform with a track record in European markets—insurance, energy, rail, and banking. Acquired by FLITC in 2022.
Pricing
Contact sales for pricing
Custom enterprise pricing only; no public rates. Third-party sources estimate entry point around $50K/year, but Calldesk does not confirm this. Contact sales for a quote.
Custom enterprise
Capabilities
| Capability | Calldesk |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✗ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✗ |
| Workforce Management | ✗ |
Median voice latency: 1000ms source
Compliance & Security
Integrations
CRM
SalesforceHubSpotMicrosoft Dynamics 365
Helpdesk
ZendeskKiamoEasiware
Telephony
TwilioGenesys CloudAvayaTalkdeskAircall
Other
REST APIsFTP data lake export
API documented
Alternatives to Calldesk
Frequently asked questions about Calldesk
- What is Calldesk?
- Calldesk is a French-founded enterprise voice agent platform with a track record in European markets—insurance, energy, rail, and banking. Acquired by FLITC in 2022.
- How much does Calldesk cost?
- Calldesk does not publish standard per-seat pricing — plans require a custom quote. Custom enterprise pricing only; no public rates. Third-party sources estimate entry point around $50K/year, but Calldesk does not confirm this. Contact sales for a quote.
- What security and compliance certifications does Calldesk have?
- Calldesk is compliant with GDPR.
- What channels does Calldesk support?
- Calldesk supports voice, web chat, and email.
- What are the top alternatives to Calldesk?
- Alternatives to Calldesk include Cognigy, Vapi, Retell, Avaamo, and Kore Ai. See the alternatives section above for full profiles of each.