CCaaS Platform
CU
Cisco Unified Contact Center Express
On-premises contact center for up to 400 agents — now in end-of-sale
Legacy on-premises contact center for up to 400 agents. End-of-sale Dec 2025 for v12.5/12.6; v15.0 released Apr 2025 as a bridge. Cloud migration is the long-term path.
Pricing
Contact sales for pricing
Annual license estimated $1,359–$2,288 per agent (Enhanced to Premium tier). On-premises hardware, implementation, and support add significantly to TCO. Contact Cisco or reseller for quote.
Custom enterprise Perpetual license
Capabilities
| Capability | Cisco Unified Contact Center Express |
|---|---|
| Transcription | ✗ |
| Summarization | ✗ |
| Sentiment Analysis | ✗ |
| Real-Time Agent Assist | ✗ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✗ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
No compliance certifications recorded for this vendor.
Integrations
CRM
SalesforceMicrosoft DynamicsServiceNowSAP
Helpdesk
ServiceNow
Telephony
Cisco Unified Communications Manager
Other
Cisco Unified Intelligence CenterCisco FinesseCisco Jabber
API documented
Reviews & Recognition
Alternatives to Cisco Unified Contact Center Express
Frequently asked questions about Cisco Unified Contact Center Express
- What is Cisco Unified Contact Center Express?
- Legacy on-premises contact center for up to 400 agents. End-of-sale Dec 2025 for v12.5/12.6; v15.0 released Apr 2025 as a bridge. Cloud migration is the long-term path.
- How much does Cisco Unified Contact Center Express cost?
- Cisco Unified Contact Center Express does not publish standard per-seat pricing — plans require a custom quote. Annual license estimated $1,359–$2,288 per agent (Enhanced to Premium tier). On-premises hardware, implementation, and support add significantly to TCO. Contact Cisco or reseller for quote.
- What channels does Cisco Unified Contact Center Express support?
- Cisco Unified Contact Center Express supports voice, email, and web chat.
- What are the top alternatives to Cisco Unified Contact Center Express?
- Alternatives to Cisco Unified Contact Center Express include Webex Contact Center, Genesys Cloud Cx, Five9, Amazon Connect, and Talkdesk. See the alternatives section above for full profiles of each.