CCaaS Platform
WC
Webex Contact Center
Cisco's cloud contact center platform with native omnichannel routing and AI agent assist
Cisco's cloud CCaaS built on the Webex platform — deepest compliance coverage in class, strong UCaaS convergence, but complex pricing and a Gartner step-back in 2025.
Pricing
Contact sales for pricing
Per-agent pricing; contact sales for a quote. Third-party estimates start around $150/agent/month. Workforce optimization, digital channels, and AI features cost extra. Scales to 20,000 agents.
Per user/month Custom enterprise Usage-based
Verified April 2026
Capabilities
| Capability | Webex Contact Center |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Data residency: US, EU
Integrations
CRM
SalesforceMicrosoft Dynamics 365ServiceNowZendeskFreshdesk
Helpdesk
ServiceNowZendeskFreshdesk
Telephony
Webex CallingCisco UCM
AI Models
Cisco AIWebex AI Agent
Other
Microsoft TeamsWebex ConnectAWS MarketplaceApple Messages for BusinessFacebook Messenger
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to Webex Contact Center
Frequently asked questions about Webex Contact Center
- What is Webex Contact Center?
- Cisco's cloud CCaaS built on the Webex platform — deepest compliance coverage in class, strong UCaaS convergence, but complex pricing and a Gartner step-back in 2025.
- How much does Webex Contact Center cost?
- Webex Contact Center starts at $150/user/month. Per-agent pricing; contact sales for a quote. Third-party estimates start around $150/agent/month. Workforce optimization, digital channels, and AI features cost extra. Scales to 20,000 agents. (pricing verified April 2026).
- What security and compliance certifications does Webex Contact Center have?
- Webex Contact Center is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, ISO 27001, and FedRAMP Moderate. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Webex Contact Center support?
- Webex Contact Center supports voice, SMS, email, web chat, WhatsApp, and social DMs.
- What are the top alternatives to Webex Contact Center?
- Alternatives to Webex Contact Center include Genesys Cloud Cx, Five9, Nice Cxone Mpower, Avaya Experience Platform, and Amazon Connect. See the alternatives section above for full profiles of each.