CCaaS Platform
NC
Nuance Communications
Enterprise conversational AI for contact centers — now a Microsoft subsidiary winding down legacy on-premise products.
The original enterprise conversational AI brand, now a Microsoft subsidiary. The legacy contact center platform reaches EOL June 2026.
Pricing
Contact sales for pricing
Contact sales only. No public pricing. Enterprise contracts, typically multi-year. On-premise licenses ended August 2024. Legacy platform EOL June 2026; Microsoft Copilot Studio and Dynamics 365 Contact Center are the stated migration paths.
Custom enterprise
Capabilities
| Capability | Nuance Communications |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✗ |
| Workforce Management | ✗ |
Compliance & Security
Data residency: US, EU
Integrations
CRM
SalesforceMicrosoft Dynamics 365
Telephony
Genesys Cloud CXAvayaCiscoMicrosoft Teams
AI Models
Azure OpenAI ServiceAzure AI Speech
Other
Microsoft Copilot StudioMicrosoft Azure
API documented
Alternatives to Nuance Communications
Frequently asked questions about Nuance Communications
- What is Nuance Communications?
- The original enterprise conversational AI brand, now a Microsoft subsidiary. The legacy contact center platform reaches EOL June 2026.
- How much does Nuance Communications cost?
- Nuance Communications does not publish standard per-seat pricing — plans require a custom quote. Contact sales only. No public pricing. Enterprise contracts, typically multi-year. On-premise licenses ended August 2024. Legacy platform EOL June 2026; Microsoft Copilot Studio and Dynamics 365 Contact Center are the stated migration paths.
- What security and compliance certifications does Nuance Communications have?
- Nuance Communications is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, ISO 27001, and FedRAMP Moderate. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Nuance Communications support?
- Nuance Communications supports voice, web chat, and SMS.
- What are the top alternatives to Nuance Communications?
- Alternatives to Nuance Communications include Cognigy, Genesys Cloud Cx, Google Contact Center Ai, Amazon Connect, and Nice Cxone Mpower. See the alternatives section above for full profiles of each.