CCaaS Platform

Content Guru

Enterprise CCaaS and AI orchestration platform for mission-critical customer experience.

contentguru.com Verified April 2026 Bracknell, GB Founded 2005 pe owned

Pricing

Contact sales for pricing

Custom enterprise pricing; modular — pay only for features and channels used. storm LITE offers per-agent/month pricing for SMBs but specific rates are not publicly disclosed. Contact sales.

Custom enterprise Per user/month Usage-based

Capabilities

Capability	Content Guru
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✗
Intelligent Routing	✓
Predictive Dialer	✓
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✓

Compliance & Security

SOC 2 Type II PCI DSS GDPR ISO 27001 FedRAMP High

Data residency: US, UK, EU, JAPAN

Source 1 Source 2

Integrations

CRM

SalesforceMicrosoft DynamicsOracle RightNowSAP CRMHubSpot

Helpdesk

ServiceNowZendeskTOPdesk

Telephony

Microsoft TeamsZoomSkypeAvaya

AI Models

Google DialogflowIBM Watson AssistantMicrosoft Azure AINuance

Other

WhatsApp BusinessFacebook MessengerInstagramVerintCalabrio

API documented View integrations marketplace →

Reviews & Recognition

4.8 /5 (106 reviews)

Analyst Recognition

Gartner Magic Quadrant for Contact Center as a Service (2025) challenger →
Gartner Voice of the Customer for Contact Center as a Service (2025) named →
Gartner Voice of the Customer for Contact Center as a Service (2026) named →
Forrester The Forrester Wave: Contact Center as a Service (2023) strong performer →

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