BPO Service
DG
Datacom Group
Australasia's largest IT services company offering managed contact centre and BPO solutions
Datacom is Australasia's dominant IT managed services provider offering contact centre BPO and Genesys-powered CCaaS to mid-market and enterprise buyers in ANZ.
Pricing
Contact sales for pricing
Enterprise custom pricing only. No public rate card. Contact Datacom directly (Connect_enquiries@datacom.com.au). Operations range from 15-seat to 1,000+ seat engagements.
Custom enterprise
Capabilities
| Capability | Datacom Group |
|---|---|
| Transcription | — |
| Summarization | — |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | — |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | — |
| Automated QA | — |
| Intelligent Routing | ✓ |
| Predictive Dialer | — |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | — |
| Workforce Management | ✓ |
Compliance & Security
No compliance certifications recorded for this vendor.
Integrations
CRM
SalesforceMicrosoft Dynamics
Helpdesk
ServiceNow
Telephony
Genesys Cloud
AI Models
Amazon LexGoogle DialogflowCognigy
Other
Microsoft AzureAWSSnowflakeliveproAuraya
Alternatives to Datacom Group
Frequently asked questions about Datacom Group
- What is Datacom Group?
- Datacom is Australasia's dominant IT managed services provider offering contact centre BPO and Genesys-powered CCaaS to mid-market and enterprise buyers in ANZ.
- How much does Datacom Group cost?
- Datacom Group does not publish standard per-seat pricing — plans require a custom quote. Enterprise custom pricing only. No public rate card. Contact Datacom directly (Connect_enquiries@datacom.com.au). Operations range from 15-seat to 1,000+ seat engagements.
- What channels does Datacom Group support?
- Datacom Group supports voice, email, web chat, SMS, and social DMs.
- What are the top alternatives to Datacom Group?
- Alternatives to Datacom Group include Genesys Cloud Cx, Ipscape, Five9, Talkdesk, and Enghouse Interactive. See the alternatives section above for full profiles of each.