CCaaS Platform
D
Diabolocom
Cloud contact center platform with built-in AI for voice, omnichannel, and agent assist
European-built CCaaS with solid omnichannel coverage and a proprietary AI layer (via its 2023 Phedone acquisition) that handles transcription, sentiment, and agent assist natively.
Pricing
Contact sales for pricing
Quote-based pricing tailored to agent count, call volume, and feature tier. No list pricing published. Third-party sources suggest starting around $125/month for small teams. Contact sales for a quote.
Per user/month Custom enterprise
Capabilities
| Capability | Diabolocom |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
Salesforce Sales CloudSalesforce Service CloudMicrosoft Dynamics 365HubSpotOracleSAP C4CZendeskFreshdeskServiceNowPega
Helpdesk
ZendeskFreshdeskServiceNow
Other
Microsoft TeamsSalesforce AppExchangeOpen REST API
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to Diabolocom
Frequently asked questions about Diabolocom
- What is Diabolocom?
- European-built CCaaS with solid omnichannel coverage and a proprietary AI layer (via its 2023 Phedone acquisition) that handles transcription, sentiment, and agent assist natively.
- How much does Diabolocom cost?
- Diabolocom does not publish standard per-seat pricing — plans require a custom quote. Quote-based pricing tailored to agent count, call volume, and feature tier. No list pricing published. Third-party sources suggest starting around $125/month for small teams. Contact sales for a quote.
- What security and compliance certifications does Diabolocom have?
- Diabolocom is compliant with PCI DSS and GDPR.
- What channels does Diabolocom support?
- Diabolocom supports voice, email, SMS, web chat, and social DMs.
- What are the top alternatives to Diabolocom?
- Alternatives to Diabolocom include Genesys Cloud Cx, Talkdesk, Five9, Puzzel, and Odigo. See the alternatives section above for full profiles of each.