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CCaaS Platform

Odigo

European CCaaS platform combining voice, digital, and agentic AI for large enterprise contact centers

odigo.com Verified April 2026 Boulogne-Billancourt, FR Founded 1986 pe owned

Odigo is a Paris-based, PE-owned CCaaS platform with 40 years of roots in telecom, built specifically for large European enterprises that need data sovereignty and omnichannel depth.

Pricing

Contact sales for pricing

Three tiers: Essential (5–500 users), Enterprise (500–5,000 users), CXaaS (1,000–50,000+ users). All plans are custom-quoted. No public pricing. Contact sales for a tailored quote.

Custom enterprise

Capabilities

Capability Odigo
Transcription ✓
Summarization ✓
Sentiment Analysis ✓
Real-Time Agent Assist ✓
Autonomous Voice Agent ✓
Virtual Agent (Chat) ✓
Conversation Intelligence ✓
Automated QA ✓
Intelligent Routing ✓
Predictive Dialer ✓
Voice Cloning ✗
Multilingual ✓
Coaching Workflows ✓
Workforce Management ✓

Compliance & Security

PCI DSSGDPRISO 27001

Data residency: EU, FRANCE (SOVEREIGN CLOUD)

Source 1 Source 2 Source 3

Integrations

CRM

SalesforceMicrosoft DynamicsZendesk

Helpdesk

ServiceNow

Telephony

Salesforce Service Cloud Voice (BYOT)

AI Models

Google Dialogflow CXGoogle Contact Center AI

Other

AWSIBM Watson
API documented View integrations marketplace →

Reviews & Recognition

Capterra
4 /5 (3 reviews)

Analyst Recognition

  • Gartner Voice of the Customer for Contact Center as a Service (2025) named →
  • Gartner Magic Quadrant for Contact Center as a Service (2021) visionary →
  • ISG ISG Provider Lens CCaaS Report (2022) leader →

Alternatives to Odigo

genesys cloud cxView profile → Compare with Odigo →
nice cxone mpowerView profile → Compare with Odigo →
talkdeskView profile → Compare with Odigo →
diabolocomView profile → Compare with Odigo →
puzzelView profile → Compare with Odigo →

Frequently asked questions about Odigo

What is Odigo?
Odigo is a Paris-based, PE-owned CCaaS platform with 40 years of roots in telecom, built specifically for large European enterprises that need data sovereignty and omnichannel depth.
How much does Odigo cost?
Odigo does not publish standard per-seat pricing — plans require a custom quote. Three tiers: Essential (5–500 users), Enterprise (500–5,000 users), CXaaS (1,000–50,000+ users). All plans are custom-quoted. No public pricing. Contact sales for a tailored quote.
What security and compliance certifications does Odigo have?
Odigo is compliant with PCI DSS, GDPR, and ISO 27001.
What channels does Odigo support?
Odigo supports voice, email, web chat, SMS, WhatsApp, and social DMs.
What are the top alternatives to Odigo?
Alternatives to Odigo include Genesys Cloud Cx, Nice Cxone Mpower, Talkdesk, Diabolocom, and Puzzel. See the alternatives section above for full profiles of each.