CCaaS Platform
O
Odigo
European CCaaS platform combining voice, digital, and agentic AI for large enterprise contact centers
Pricing
Contact sales for pricing
Three tiers: Essential (5–500 users), Enterprise (500–5,000 users), CXaaS (1,000–50,000+ users). All plans are custom-quoted. No public pricing. Contact sales for a tailored quote.
Custom enterprise
Capabilities
| Capability | Odigo |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceMicrosoft DynamicsZendesk
Helpdesk
ServiceNow
Telephony
Salesforce Service Cloud Voice (BYOT)
AI Models
Google Dialogflow CXGoogle Contact Center AI
Other
AWSIBM Watson
API documented
View integrations marketplace →