CCaaS Platform
P
Puzzel
Nordic-born CCaaS for European mid-market and enterprise — omnichannel, WFM, and AI in one platform.
Puzzel is the go-to CCaaS for European mid-market buyers needing GDPR-first data residency, Nordic language support, and a modular stack from voice to WFM and AI.
Pricing
Contact sales for pricing
Three named tiers (Resolve, Impress, Power) with per-agent subscription pricing. Modules — WFM, Case Management, Conversational Intelligence, Virtual Agent Suite, Quality Management — sold as add-ons. Contact sales for quotes.
Per user/month Custom enterprise
Capabilities
| Capability | Puzzel |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceMicrosoft DynamicsZendesk
Helpdesk
Zendesk
Other
Microsoft TeamsSlackGoogle CalendarPCI PalBankIDMicrosoft AzureVerint
API documented
View integrations marketplace →
Reviews & Recognition
Analyst Recognition
- Forrester Frost & Sullivan Frost Radar: EMEA Customer Experience Platforms 2025 (2025) leader →
Alternatives to Puzzel
Frequently asked questions about Puzzel
- What is Puzzel?
- Puzzel is the go-to CCaaS for European mid-market buyers needing GDPR-first data residency, Nordic language support, and a modular stack from voice to WFM and AI.
- How much does Puzzel cost?
- Puzzel does not publish standard per-seat pricing — plans require a custom quote. Three named tiers (Resolve, Impress, Power) with per-agent subscription pricing. Modules — WFM, Case Management, Conversational Intelligence, Virtual Agent Suite, Quality Management — sold as add-ons. Contact sales for quotes.
- What security and compliance certifications does Puzzel have?
- Puzzel is compliant with GDPR and ISO 27001.
- What channels does Puzzel support?
- Puzzel supports voice, email, web chat, SMS, WhatsApp, social DMs, and video.
- What are the top alternatives to Puzzel?
- Alternatives to Puzzel include Genesys, Talkdesk, Five9, Freshdesk Contact Center, and Nice. See the alternatives section above for full profiles of each.