CCaaS Platform
M
MaxContact
UK CCaaS with predictive dialler, omnichannel, AI agents, and native WFM for outbound and collections teams.
MaxContact is a Manchester-built CCaaS aimed at BPOs and collections-heavy contact centres that need a robust predictive dialler and compliance guardrails without enterprise CCaaS complexity.
Pricing
Contact sales for pricing
Pricing is GBP-denominated and not publicly listed on the MaxContact website. Third-party sources cite approximately £80/user/month. Contact sales for a quote. Free demo available.
Per user/month Custom enterprise
Capabilities
| Capability | MaxContact |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✗ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✗ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceHubSpotZoho CRMMicrosoft Dynamics 365
Helpdesk
Zendesk
Other
ZapierOrca (debt collections)AutoConvert (motor finance)PCI Payments
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to MaxContact
Frequently asked questions about MaxContact
- What is MaxContact?
- MaxContact is a Manchester-built CCaaS aimed at BPOs and collections-heavy contact centres that need a robust predictive dialler and compliance guardrails without enterprise CCaaS complexity.
- How much does MaxContact cost?
- MaxContact does not publish standard per-seat pricing — plans require a custom quote. Pricing is GBP-denominated and not publicly listed on the MaxContact website. Third-party sources cite approximately £80/user/month. Contact sales for a quote. Free demo available.
- What security and compliance certifications does MaxContact have?
- MaxContact is compliant with PCI DSS, GDPR, and ISO 27001.
- What channels does MaxContact support?
- MaxContact supports voice, SMS, email, web chat, WhatsApp, and social DMs.
- What are the top alternatives to MaxContact?
- Alternatives to MaxContact include Five9, Talkdesk, Cloudtalk, Genesys Cloud Cx, and Nice Cxone Mpower. See the alternatives section above for full profiles of each.