CCaaS Platform

Mitel

Unified communications and contact center for enterprises protecting on-premise investments with a hybrid cloud path.

mitel.com Verified April 2026 Ottawa, CA Founded 1972 pe owned

Pricing

Contact sales for pricing

Mitel CX offers four tiers (Essential Digital, Essential Voice, Premier, Elite) plus add-ons for WFM, AI agents, and analytics. All pricing is quote-based; no list prices published. On-premise MiVoice Business uses perpetual licensing. MiContact Center products are also quote-only.

Per user/month Custom enterprise Perpetual license

Capabilities

Capability	Mitel
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✓
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✓