CCaaS Platform
M
Mitel
Unified communications and contact center for enterprises protecting on-premise investments with a hybrid cloud path.
Legacy UC and contact center giant with 70M+ users; emerged from 2025 bankruptcy restructuring with reduced debt and a new Zoom hybrid partnership. Better as a migration bridge than a greenfield pick.
Pricing
Contact sales for pricing
Mitel CX offers four tiers (Essential Digital, Essential Voice, Premier, Elite) plus add-ons for WFM, AI agents, and analytics. All pricing is quote-based; no list prices published. On-premise MiVoice Business uses perpetual licensing. MiContact Center products are also quote-only.
Per user/month Custom enterprise Perpetual license
Capabilities
| Capability | Mitel |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
salesforcemsdynamicszohooracle cxfreshdesksugarcrm
Helpdesk
zendeskservicenow
Telephony
mitel mivoice businessmitel openscape
Other
Microsoft TeamsZoom WorkplaceWorkflow StudioOpen Media API (third party media routing)
API documented
Reviews & Recognition
Analyst Recognition
- Gartner Gartner Peer Insights — Contact Center Infrastructure (2025) named →
Alternatives to Mitel
Frequently asked questions about Mitel
- What is Mitel?
- Legacy UC and contact center giant with 70M+ users; emerged from 2025 bankruptcy restructuring with reduced debt and a new Zoom hybrid partnership. Better as a migration bridge than a greenfield pick.
- How much does Mitel cost?
- Mitel does not publish standard per-seat pricing — plans require a custom quote. Mitel CX offers four tiers (Essential Digital, Essential Voice, Premier, Elite) plus add-ons for WFM, AI agents, and analytics. All pricing is quote-based; no list prices published. On-premise MiVoice Business uses perpetual licensing. MiContact Center products are also quote-only.
- What security and compliance certifications does Mitel have?
- Mitel is compliant with HIPAA, PCI DSS, GDPR, and ISO 27001.
- What channels does Mitel support?
- Mitel supports voice, SMS, email, web chat, WhatsApp, social DMs, and video.
- What are the top alternatives to Mitel?
- Alternatives to Mitel include Avaya Experience Platform, Genesys Cloud Cx, Cisco Unified Contact Center Express, Enghouse Interactive, and Nice Cxone Mpower. See the alternatives section above for full profiles of each.