Customer Service Platform
M
MoEngage
Insights-led cross-channel customer engagement platform powered by Merlin AI.
Marketing-first customer engagement platform that adds omnichannel orchestration and AI analytics relevant to digital-first contact center teams — strong in APAC and emerging markets.
Pricing
Contact sales for pricing
Two named plans (Growth and Enterprise) priced by Monthly Tracked Users (MTUs). No public pricing — contact sales for quotes. Third-party estimates suggest Growth starts ~$999/mo for 10k MTUs; Enterprise at ~$19,999+/mo. Annual contracts standard.
Custom enterprise Flat monthly
Capabilities
| Capability | MoEngage |
|---|---|
| Transcription | — |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✗ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✗ |
| Workforce Management | ✗ |
Compliance & Security
Data residency: US, EU, IN, ID
Integrations
CRM
salesforcehubspotzohomsdynamicspipedrivefreshsales
Helpdesk
zendeskfreshdeskintercom
Other
ShopifySegmentAmplitudeMixpanelAdobe Real Time CDPSnowflakeBigQueryRedshiftAmazon Connect
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to MoEngage
Frequently asked questions about MoEngage
- What is MoEngage?
- Marketing-first customer engagement platform that adds omnichannel orchestration and AI analytics relevant to digital-first contact center teams — strong in APAC and emerging markets.
- How much does MoEngage cost?
- MoEngage does not publish standard per-seat pricing — plans require a custom quote. Two named plans (Growth and Enterprise) priced by Monthly Tracked Users (MTUs). No public pricing — contact sales for quotes. Third-party estimates suggest Growth starts ~$999/mo for 10k MTUs; Enterprise at ~$19,999+/mo. Annual contracts standard.
- What security and compliance certifications does MoEngage have?
- MoEngage is compliant with SOC 2 Type II, HIPAA, GDPR, and ISO 27001. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does MoEngage support?
- MoEngage supports SMS, email, web chat, WhatsApp, social DMs, and voice.
- What are the top alternatives to MoEngage?
- Alternatives to MoEngage include Sprinklr Service, Yellow Ai, Haptik, Intercom, and Kore Ai. See the alternatives section above for full profiles of each.