Customer Service Platform
M
MoEngage
Insights-led cross-channel customer engagement platform powered by Merlin AI.
Pricing
Contact sales for pricing
Two named plans (Growth and Enterprise) priced by Monthly Tracked Users (MTUs). No public pricing — contact sales for quotes. Third-party estimates suggest Growth starts ~$999/mo for 10k MTUs; Enterprise at ~$19,999+/mo. Annual contracts standard.
Custom enterprise Flat monthly
Capabilities
| Capability | MoEngage |
|---|---|
| Transcription | — |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✗ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✗ |
| Workforce Management | ✗ |
Compliance & Security
Data residency: US, EU, IN, ID
Integrations
CRM
salesforcehubspotzohomsdynamicspipedrivefreshsales
Helpdesk
zendeskfreshdeskintercom
Other
ShopifySegmentAmplitudeMixpanelAdobe Real Time CDPSnowflakeBigQueryRedshiftAmazon Connect
API documented
View integrations marketplace →