Customer Service Platform
H
Haptik
Enterprise AI agents for customer service, sales, and booking across 100+ languages
Haptik is a Jio-backed enterprise conversational AI platform strong in WhatsApp and South/Southeast Asian markets, with broad multilingual coverage.
Pricing
Contact sales for pricing
Custom enterprise pricing only; not publicly disclosed. Capterra lists entry at ~$5,000/yr. Contact sales for a quote. No free tier or self-serve plan.
Custom enterprise
Capabilities
| Capability | Haptik |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | — |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | — |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
Salesforce
Helpdesk
ZendeskZoho SalesIQ
AI Models
GPT 4oLlamaClaude
Other
ShopifyWhatsApp Business APIRCS Business MessagingInstagram DirectFacebook Messenger
API documented
Reviews & Recognition
Alternatives to Haptik
Frequently asked questions about Haptik
- What is Haptik?
- Haptik is a Jio-backed enterprise conversational AI platform strong in WhatsApp and South/Southeast Asian markets, with broad multilingual coverage.
- How much does Haptik cost?
- Haptik does not publish standard per-seat pricing — plans require a custom quote. Custom enterprise pricing only; not publicly disclosed. Capterra lists entry at ~$5,000/yr. Contact sales for a quote. No free tier or self-serve plan.
- What security and compliance certifications does Haptik have?
- Haptik is compliant with HIPAA, GDPR, and ISO 27001.
- What channels does Haptik support?
- Haptik supports web chat, WhatsApp, voice, SMS, and social DMs.
- What are the top alternatives to Haptik?
- Alternatives to Haptik include Kore Ai, Yellow Ai, Cognigy, Avaamo, and Google Contact Center Ai. See the alternatives section above for full profiles of each.