CCaaS Platform
N
Natterbox
AI contact center platform built natively inside Salesforce for voice, SMS, and WhatsApp
Natterbox is the deepest Salesforce-native voice platform on the market — built inside Salesforce, not bolted on. Worth a look for Salesforce-first CX teams; weak outside that orbit.
Pricing
$82 /user/month
Pro plan from $82/user/month (voice-only). Premium from $146/user/month adds SMS, WhatsApp, skills-based routing. Enterprise adds AI Advisor, AI Agents, priority support — custom quote only.
Per user/month Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | Natterbox |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✗ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
Salesforce
Telephony
Microsoft Teams
Other
GongSlackPlayVoxZapierHiya
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to Natterbox
Frequently asked questions about Natterbox
- What is Natterbox?
- Natterbox is the deepest Salesforce-native voice platform on the market — built inside Salesforce, not bolted on. Worth a look for Salesforce-first CX teams; weak outside that orbit.
- How much does Natterbox cost?
- Natterbox starts at $82/user/month. Pro plan from $82/user/month (voice-only). Premium from $146/user/month adds SMS, WhatsApp, skills-based routing. Enterprise adds AI Advisor, AI Agents, priority support — custom quote only. (pricing verified April 2026).
- What security and compliance certifications does Natterbox have?
- Natterbox is compliant with PCI DSS, GDPR, and ISO 27001.
- What channels does Natterbox support?
- Natterbox supports voice, SMS, WhatsApp, and video.
- What are the top alternatives to Natterbox?
- Alternatives to Natterbox include Cloudcall, Dialpad Support, Aircall, Talkdesk, and Five9. See the alternatives section above for full profiles of each.