Customer Service Platform
O
OpenXcell
Custom AI solutions and software development from India's CMMI Level 3 engineers
OpenXcell is an Indian IT services firm that builds custom AI agents, chatbots, and customer service software for clients rather than selling a packaged platform.
Pricing
Contact sales for pricing
Hourly engagement model starts at ~$18/hr for dedicated offshore developers. Fixed-price and dedicated-team models available. Minimum project size $10,000. Custom quotes required; no public per-seat pricing.
Custom enterprise Usage-based
Capabilities
| Capability | OpenXcell |
|---|---|
| Transcription | — |
| Summarization | — |
| Sentiment Analysis | — |
| Real-Time Agent Assist | — |
| Autonomous Voice Agent | — |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | — |
| Automated QA | — |
| Intelligent Routing | — |
| Predictive Dialer | — |
| Voice Cloning | — |
| Multilingual | — |
| Coaching Workflows | — |
| Workforce Management | — |
Compliance & Security
Integrations
CRM
Salesforce
AI Models
OpenAI GPT 4ClaudeGemini
Other
AWSAzure
API documented
Reviews & Recognition
Alternatives to OpenXcell
Frequently asked questions about OpenXcell
- What is OpenXcell?
- OpenXcell is an Indian IT services firm that builds custom AI agents, chatbots, and customer service software for clients rather than selling a packaged platform.
- How much does OpenXcell cost?
- OpenXcell does not publish standard per-seat pricing — plans require a custom quote. Hourly engagement model starts at ~$18/hr for dedicated offshore developers. Fixed-price and dedicated-team models available. Minimum project size $10,000. Custom quotes required; no public per-seat pricing.
- What security and compliance certifications does OpenXcell have?
- OpenXcell is compliant with ISO 27001.
- What channels does OpenXcell support?
- OpenXcell supports voice, web chat, and email.
- What are the top alternatives to OpenXcell?
- Alternatives to OpenXcell include Wipro Ltd, Genpact, Supportyourapp, Firstsource, and Hinduja Global Solutions. See the alternatives section above for full profiles of each.