BPO Service

Hinduja Global Solutions

AI-led BPO and CX services across 10 countries, blending agents with agentic automation.

hgs.com Verified April 2026 Bengaluru, IN Founded 1993 public

A publicly listed, Hinduja Group-backed BPO with 18K+ agents across 10 countries, leaning hard into agentic AI via its Agent X platform.

Pricing

Contact sales for pricing

BPO services priced on custom enterprise contracts. Agent X contact center software pricing available on request. No public pricing page. Typical BPO engagements are FTE-based or outcome-based.

Custom enterprise

Capabilities

Capability Hinduja Global Solutions
Transcription
Summarization
Sentiment Analysis
Real-Time Agent Assist
Autonomous Voice Agent
Virtual Agent (Chat)
Conversation Intelligence
Automated QA
Intelligent Routing
Predictive Dialer
Voice Cloning
Multilingual
Coaching Workflows
Workforce Management

Compliance & Security

Data residency: US, UK, EU, INDIA, AUSTRALIA

Integrations

CRM

Salesforce

Helpdesk

ServiceNow

Telephony

TwilioAmazon Connect

AI Models

AWSGoogle Cloud AI

Other

HGS Agent XHGS AI Ignite
API documented

Reviews & Recognition

Analyst Recognition

  • Everest Group Healthcare Payer Operations Services PEAK Matrix Assessment (2020) contender

Alternatives to Hinduja Global Solutions

Frequently asked questions about Hinduja Global Solutions

What is Hinduja Global Solutions?
A publicly listed, Hinduja Group-backed BPO with 18K+ agents across 10 countries, leaning hard into agentic AI via its Agent X platform.
How much does Hinduja Global Solutions cost?
Hinduja Global Solutions does not publish standard per-seat pricing — plans require a custom quote. BPO services priced on custom enterprise contracts. Agent X contact center software pricing available on request. No public pricing page. Typical BPO engagements are FTE-based or outcome-based.
What security and compliance certifications does Hinduja Global Solutions have?
Hinduja Global Solutions is compliant with GDPR and ISO 27001.
What channels does Hinduja Global Solutions support?
Hinduja Global Solutions supports voice, web chat, email, SMS, and social DMs.
What are the top alternatives to Hinduja Global Solutions?
Alternatives to Hinduja Global Solutions include Teleperformance, Alorica, Conduent, Foundever, and Atento. See the alternatives section above for full profiles of each.