BPO Service
HG
Hinduja Global Solutions
AI-led BPO and CX services across 10 countries, blending agents with agentic automation.
A publicly listed, Hinduja Group-backed BPO with 18K+ agents across 10 countries, leaning hard into agentic AI via its Agent X platform.
Pricing
Contact sales for pricing
BPO services priced on custom enterprise contracts. Agent X contact center software pricing available on request. No public pricing page. Typical BPO engagements are FTE-based or outcome-based.
Custom enterprise
Capabilities
| Capability | Hinduja Global Solutions |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | — |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
Salesforce
Helpdesk
ServiceNow
Telephony
TwilioAmazon Connect
AI Models
AWSGoogle Cloud AI
Other
HGS Agent XHGS AI Ignite
API documented
Reviews & Recognition
Analyst Recognition
- Everest Group Healthcare Payer Operations Services PEAK Matrix Assessment (2020) contender →
Alternatives to Hinduja Global Solutions
Frequently asked questions about Hinduja Global Solutions
- What is Hinduja Global Solutions?
- A publicly listed, Hinduja Group-backed BPO with 18K+ agents across 10 countries, leaning hard into agentic AI via its Agent X platform.
- How much does Hinduja Global Solutions cost?
- Hinduja Global Solutions does not publish standard per-seat pricing — plans require a custom quote. BPO services priced on custom enterprise contracts. Agent X contact center software pricing available on request. No public pricing page. Typical BPO engagements are FTE-based or outcome-based.
- What security and compliance certifications does Hinduja Global Solutions have?
- Hinduja Global Solutions is compliant with GDPR and ISO 27001.
- What channels does Hinduja Global Solutions support?
- Hinduja Global Solutions supports voice, web chat, email, SMS, and social DMs.
- What are the top alternatives to Hinduja Global Solutions?
- Alternatives to Hinduja Global Solutions include Teleperformance, Alorica, Conduent, Foundever, and Atento. See the alternatives section above for full profiles of each.