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BPO Service

Wipro

Consulting-led, AI-powered CX BPO with 40,000 agents and 150+ enterprise clients across 65 countries.

wipro.com Verified April 2026 Bengaluru, IN Founded 1945 public

Wipro brings genuine global scale to CX BPO — 40,000 agents, 150+ enterprise clients — anchored by proprietary AI tooling and a 2022 Gartner MQ Leader position.

Pricing

Contact sales for pricing

Custom enterprise contracts only. Wipro uses hybrid pricing structures combining fixed-fee and outcome-based components. Typical engagements start at the enterprise scale; no self-serve or SMB plans published.

Custom enterprise

Capabilities

Capability Wipro
Transcription ✓
Summarization ✓
Sentiment Analysis ✓
Real-Time Agent Assist ✓
Autonomous Voice Agent ✓
Virtual Agent (Chat) ✓
Conversation Intelligence ✓
Automated QA ✓
Intelligent Routing ✓
Predictive Dialer —
Voice Cloning —
Multilingual ✓
Coaching Workflows ✓
Workforce Management ✓

Compliance & Security

Integrations

CRM

SalesforceMicrosoft DynamicsSAP CRMServiceNow

Helpdesk

ServiceNow

Telephony

GenesysAvayaCisco

AI Models

Google GeminiNVIDIA NeMoMicrosoft Azure OpenAI

Other

Google CCAIAWS ConnectMicrosoft TeamsWorkday

Reviews & Recognition

Analyst Recognition

  • Gartner Magic Quadrant for Customer Service BPO (2022) leader →
  • ISG ISG Briefing: Intelligent Contact Center (Retail/Microsoft GenAI) (2024) named →
  • Everest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment (2025) named →

Alternatives to Wipro

teleperformanceView profile → Compare with Wipro →
aloricaView profile → Compare with Wipro →
foundeverView profile → Compare with Wipro →
genpactView profile → Compare with Wipro →
conduentView profile → Compare with Wipro →

Frequently asked questions about Wipro

What is Wipro?
Wipro brings genuine global scale to CX BPO — 40,000 agents, 150+ enterprise clients — anchored by proprietary AI tooling and a 2022 Gartner MQ Leader position.
How much does Wipro cost?
Wipro does not publish standard per-seat pricing — plans require a custom quote. Custom enterprise contracts only. Wipro uses hybrid pricing structures combining fixed-fee and outcome-based components. Typical engagements start at the enterprise scale; no self-serve or SMB plans published.
What security and compliance certifications does Wipro have?
Wipro is compliant with HIPAA, PCI DSS, GDPR, and ISO 27001.
What channels does Wipro support?
Wipro supports voice, email, web chat, SMS, and social DMs.
What are the top alternatives to Wipro?
Alternatives to Wipro include Teleperformance, Alorica, Foundever, Genpact, and Conduent. See the alternatives section above for full profiles of each.