Customer Service Platform
OF
Oracle Fusion Service
Enterprise service platform with omnichannel, AI, and field service — part of Oracle Fusion Cloud CX.
Pricing
Contact sales for pricing
Pricing not publicly disclosed; contact Oracle sales. Enterprise contracts typically require 3-year minimum terms. Third-party estimates for Oracle Fusion Cloud modules range from $175–$625/user/month at list price with 40–60% enterprise discounts common.
Per user/month Custom enterprise
Capabilities
| Capability | Oracle Fusion Service |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Data residency: US, EU, APAC, UK, MIDDLE EAST
Integrations
CRM
salesforceoracle fusion crmsap
Telephony
genesysciscoavaya
AI Models
oracle oci ai
Other
Oracle Integration Cloud (OIC)Oracle Analytics CloudOracle Field Service CloudOracle Intelligent AdvisorOracle Digital Assistant
API documented
View integrations marketplace →
Reviews & Recognition
Analyst Recognition
- Gartner Magic Quadrant for CRM Customer Engagement Center (2025) leader →