Customer Service Platform
Z
Zendesk
AI-first customer service platform — ticketing, messaging, voice, and AI Agents for 100,000+ businesses.
The incumbent customer service platform for 100,000+ businesses — deeply integrated, now aggressively AI-first with per-resolution AI Agents and Copilot built into every suite tier.
Pricing
$55 /user/month
Suite Team $55; Growth $89; Professional $115; Enterprise from $169/agent/mo (annual). Suite+Copilot: Pro $155, Ent $209. AI Agents: $1.50/resolution (committed), $2.00 (PAYG). Add-ons: Copilot $50, QA $35, WFM $25, Contact Center $50.
14-day trial
Per user/month Per conversation Usage-based Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | Zendesk |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Data residency: US, EU, AU, JP
Integrations
CRM
salesforcehubspotzohomsdynamicspipedrivesugarcrm
Helpdesk
jira service managementsalesforce service cloud
Telephony
twilioringcentralvonage8x8amazon connect
AI Models
openaianthropicgoogle vertexaws bedrock
Other
SlackMicrosoft TeamsShopifyJiraConfluenceAsanaSalesforceZoomAtlassianMagento
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to Zendesk
Frequently asked questions about Zendesk
- What is Zendesk?
- The incumbent customer service platform for 100,000+ businesses — deeply integrated, now aggressively AI-first with per-resolution AI Agents and Copilot built into every suite tier.
- How much does Zendesk cost?
- Zendesk starts at $55/user/month. Suite Team $55; Growth $89; Professional $115; Enterprise from $169/agent/mo (annual). Suite+Copilot: Pro $155, Ent $209. AI Agents: $1.50/resolution (committed), $2.00 (PAYG). Add-ons: Copilot $50, QA $35, WFM $25, Contact Center $50. (pricing verified April 2026).
- What security and compliance certifications does Zendesk have?
- Zendesk is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, ISO 27001, and FedRAMP Low. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Zendesk support?
- Zendesk supports voice, SMS, email, web chat, WhatsApp, and social DMs.
- What are the top alternatives to Zendesk?
- Alternatives to Zendesk include Intercom, Freshworks, Salesforce Service Cloud, Gladly, and Dixa. See the alternatives section above for full profiles of each.