CCaaS Platform
R
RingCX
AI-first contact center for SMB and mid-market — voice, 20+ digital channels, and AI Assist in one bundle.
RingCX is RingCentral's simpler, AI-native CCaaS answer to mid-market buyers priced out of enterprise suites. One flat rate, fast setup, AI Assist baked in.
Pricing
Pricing data is more than 6 months old — verify before budgeting.
$65 /user/month
$65/agent/month on annual pre-pay. Includes voice, video, 20+ digital channels, AI summaries, and unlimited domestic inbound/outbound minutes. AI WEM (QM, analytics, forecasting) available as add-on.
Per user/month
View pricing page →
Verified April 2026
Capabilities
| Capability | RingCX |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceZendeskHubSpotMicrosoft Dynamics 365ServiceNow
Helpdesk
ZendeskServiceNow
Telephony
RingCentral RingEX
AI Models
Google DialogflowYellow.aiCognigy
Other
BaltoCalabrio
API documented
View integrations marketplace →
Reviews & Recognition
Analyst Recognition
- Gartner Magic Quadrant for Unified Communications as a Service (2025) leader →
Alternatives to RingCX
Frequently asked questions about RingCX
- What is RingCX?
- RingCX is RingCentral's simpler, AI-native CCaaS answer to mid-market buyers priced out of enterprise suites. One flat rate, fast setup, AI Assist baked in.
- How much does RingCX cost?
- RingCX starts at $65/user/month. $65/agent/month on annual pre-pay. Includes voice, video, 20+ digital channels, AI summaries, and unlimited domestic inbound/outbound minutes. AI WEM (QM, analytics, forecasting) available as add-on. (pricing verified April 2026).
- What security and compliance certifications does RingCX have?
- RingCX is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does RingCX support?
- RingCX supports voice, SMS, email, web chat, WhatsApp, social DMs, and video.
- What are the top alternatives to RingCX?
- Alternatives to RingCX include Five9, Genesys Cloud Cx, Talkdesk, Dialpad Support, and Ringcentral Contact Center. See the alternatives section above for full profiles of each.