CCaaS Platform

RingCX

AI-first contact center for SMB and mid-market — voice, 20+ digital channels, and AI Assist in one bundle.

ringcentral.com Verified April 2026 Belmont, US Founded 2023 public

Pricing

$65 /user/month

$65/agent/month on annual pre-pay. Includes voice, video, 20+ digital channels, AI summaries, and unlimited domestic inbound/outbound minutes. AI WEM (QM, analytics, forecasting) available as add-on.

Per user/month

View pricing page → Verified April 2026

Capabilities

Capability	RingCX
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✓
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✓