CCaaS Platform
U
UJET
AI-native cloud contact center built on Google Cloud, with no PII stored on platform
UJET is the engine behind Google Cloud's CCAI Platform — a compliance-heavy CCaaS choice for mid-market and enterprise teams that want Google AI without Google complexity.
Pricing
$65 /user/month
Basic plan from $65/user/month (voice only). Pro $99, Enterprise $120. Digital (no PSTN) $69. Add-ons include WFM ($30), outbound dialer ($15), cobrowse ($20–$40). Virtual Agent and Agent Assist priced on custom quote.
Per user/month Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | UJET |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceMicrosoft DynamicsHubSpotOracleFreshworks
Helpdesk
ZendeskServiceNow
AI Models
Google GeminiGoogle Dialogflow CXGoogle Cloud CCAI
Other
Google Cloud MarketplaceAWS Marketplace
API documented
View integrations marketplace →
Reviews & Recognition
Analyst Recognition
- G2 Contact Center Software — Winter 2026 (2026) leader →
Alternatives to UJET
Frequently asked questions about UJET
- What is UJET?
- UJET is the engine behind Google Cloud's CCAI Platform — a compliance-heavy CCaaS choice for mid-market and enterprise teams that want Google AI without Google complexity.
- How much does UJET cost?
- UJET starts at $65/user/month. Basic plan from $65/user/month (voice only). Pro $99, Enterprise $120. Digital (no PSTN) $69. Add-ons include WFM ($30), outbound dialer ($15), cobrowse ($20–$40). Virtual Agent and Agent Assist priced on custom quote. (pricing verified April 2026).
- What security and compliance certifications does UJET have?
- UJET is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001.
- What channels does UJET support?
- UJET supports voice, SMS, email, and web chat.
- What are the top alternatives to UJET?
- Alternatives to UJET include Genesys, Five9, Talkdesk, Nice, and Amazon Connect. See the alternatives section above for full profiles of each.