CCaaS Platform
VL
VCC Live
Cloud contact center built for BPO, collections, and sales teams — omnichannel, predictive dialer included.
Central European CCaaS with strong outbound and collections credentials, PCI DSS since 2015, and a practical omnichannel stack at mid-range prices.
Pricing
$54 /user/month
Four plans: Essentials (~€50/seat/month), Advanced (~€67), Multichannel (~€90), Enterprise (~€90 + PCI DSS + 24/7 support). Minimum 10 seats; rolling monthly contracts, no setup fees. Telecom and SMS usage billed separately.
Per user/month
View pricing page →
Verified April 2026
Capabilities
| Capability | VCC Live |
|---|---|
| Transcription | ✓ |
| Summarization | ✗ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✗ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
SalesforceHubSpot
AI Models
Dialogflow
Other
DocuSignLookerZapier
API documented
Reviews & Recognition
Alternatives to VCC Live
Frequently asked questions about VCC Live
- What is VCC Live?
- Central European CCaaS with strong outbound and collections credentials, PCI DSS since 2015, and a practical omnichannel stack at mid-range prices.
- How much does VCC Live cost?
- VCC Live starts at $54/user/month. Four plans: Essentials (~€50/seat/month), Advanced (~€67), Multichannel (~€90), Enterprise (~€90 + PCI DSS + 24/7 support). Minimum 10 seats; rolling monthly contracts, no setup fees. Telecom and SMS usage billed separately. (pricing verified April 2026).
- What security and compliance certifications does VCC Live have?
- VCC Live is compliant with SOC 2 Type II, PCI DSS, GDPR, and ISO 27001.
- What channels does VCC Live support?
- VCC Live supports voice, SMS, email, web chat, WhatsApp, and social DMs.
- What are the top alternatives to VCC Live?
- Alternatives to VCC Live include Cloudtalk, Call Center Studio, Talkdesk, Five9, and Genesys Cloud Cx. See the alternatives section above for full profiles of each.