CCaaS Platform
XC
Xima CCaaS
Mid-market CCaaS with omnichannel, AI analytics, and transparent per-seat pricing.
Xima CCaaS targets mid-market teams priced out of enterprise platforms, with solid omnichannel and AI add-ons baked into its top tier.
Pricing
$50 /user/month
Three tiers: Essentials $50/user/month (voice, IVR, reporting), Professional $68/user/month (adds chat, email, SMS), Elite $40/user/month (adds AI transcription, speech analytics, QM). UC add-ons quoted. À la carte modules available.
Per user/month Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | Xima CCaaS |
|---|---|
| Transcription | ✓ |
| Summarization | — |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | — |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✗ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceHubSpotZendesk
Helpdesk
Zendesk
Telephony
Microsoft TeamsRingCentralAvayaCisco3CXNetSapiensMetaswitch
Other
EHR/EMR systemsSSO
API documented
Reviews & Recognition
Alternatives to Xima CCaaS
Frequently asked questions about Xima CCaaS
- What is Xima CCaaS?
- Xima CCaaS targets mid-market teams priced out of enterprise platforms, with solid omnichannel and AI add-ons baked into its top tier.
- How much does Xima CCaaS cost?
- Xima CCaaS starts at $50/user/month. Three tiers: Essentials $50/user/month (voice, IVR, reporting), Professional $68/user/month (adds chat, email, SMS), Elite $40/user/month (adds AI transcription, speech analytics, QM). UC add-ons quoted. À la carte modules available. (pricing verified April 2026).
- What security and compliance certifications does Xima CCaaS have?
- Xima CCaaS is compliant with SOC 2 Type II, HIPAA, PCI DSS, and GDPR. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Xima CCaaS support?
- Xima CCaaS supports voice, SMS, email, and web chat.
- What are the top alternatives to Xima CCaaS?
- Alternatives to Xima CCaaS include Five9, Talkdesk, Ringcentral Contact Center, Aircall, and Genesys Cloud Cx. See the alternatives section above for full profiles of each.