BPO Service
A
Alorica
Enterprise BPO and AI-augmented CX outsourcing across 17 countries and 100,000+ agents
One of the world's largest BPO operators with 100,000+ agents in 17 countries. AI-augmented via evoAI, best suited to large enterprise CX outsourcing programs.
Pricing
Contact sales for pricing
Alorica operates on custom enterprise contracts only. Pricing is based on headcount, volume, vertical, and geography. No public rate card. Contact sales for custom quote.
Custom enterprise
Capabilities
| Capability | Alorica |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | — |
| Voice Cloning | — |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Median voice latency: 500ms source
Compliance & Security
Integrations
CRM
SalesforceMicrosoft Dynamics 365Oracle CX
Helpdesk
ZendeskServiceNow
Telephony
GenesysAvayaCiscoAmazon Connect
AI Models
evoAIGoogle CCAI
Other
Alorica IQKnowledge IQCX2GOAlorica Analytics
Reviews & Recognition
Alternatives to Alorica
Frequently asked questions about Alorica
- What is Alorica?
- One of the world's largest BPO operators with 100,000+ agents in 17 countries. AI-augmented via evoAI, best suited to large enterprise CX outsourcing programs.
- How much does Alorica cost?
- Alorica does not publish standard per-seat pricing — plans require a custom quote. Alorica operates on custom enterprise contracts only. Pricing is based on headcount, volume, vertical, and geography. No public rate card. Contact sales for custom quote.
- What security and compliance certifications does Alorica have?
- Alorica is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Alorica support?
- Alorica supports voice, SMS, email, web chat, and social DMs.
- What are the top alternatives to Alorica?
- Alternatives to Alorica include Teleperformance, Foundever, Conduent, Atento, and Genpact. See the alternatives section above for full profiles of each.