BPO Service

Alorica

Enterprise BPO and AI-augmented CX outsourcing across 17 countries and 100,000+ agents

alorica.com Verified April 2026 Irvine, US Founded 1999 pe owned

Pricing

Contact sales for pricing

Alorica operates on custom enterprise contracts only. Pricing is based on headcount, volume, vertical, and geography. No public rate card. Contact sales for custom quote.

Custom enterprise

Capabilities

Capability	Alorica
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	—
Voice Cloning	—
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✓

Median voice latency: 500ms source

Compliance & Security

SOC 2 Type II HIPAA PCI DSS GDPR ISO 27001 BAA Available

Data residency: US, EU, APAC

Source 1 Source 2

Integrations

CRM

SalesforceMicrosoft Dynamics 365Oracle CX

Helpdesk

ZendeskServiceNow

Telephony

GenesysAvayaCiscoAmazon Connect

AI Models

evoAIGoogle CCAI

Other

Alorica IQKnowledge IQCX2GOAlorica Analytics

Reviews & Recognition

Analyst Recognition

Gartner Magic Quadrant for Customer Service BPO (2022) leader →
Everest Group PEAK Matrix for Customer Experience Management (CXM) (2020) leader →

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