BPO Service

Atento

Augmented by AI. Driven by people. Latin America's largest CX and BPO operator.

atento.com Verified April 2026 São Paulo, BR Founded 1999 pe owned

Pricing

Contact sales for pricing

Atento does not publish pricing. All engagements are custom enterprise contracts negotiated based on headcount, channels, geographies, and SLAs. Contact sales for a scoped proposal.

Custom enterprise

Capabilities

Capability	Atento
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✓
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✓

Compliance & Security

PCI DSS GDPR ISO 27001

Data residency: BRAZIL, MEXICO, COLOMBIA, ARGENTINA, PERU, CHILE, UNITED STATES

Source 1 Source 2 Source 3

Integrations

CRM

SalesforceMicrosoft DynamicsSAP

AI Models

Microsoft Azure OpenAI

Other

RPA platformsAI Studio (proprietary)Atento Conversations (proprietary)

Reviews & Recognition

Analyst Recognition

Gartner Magic Quadrant for Customer Service BPO (2022) leader →
Gartner Magic Quadrant for Customer Service BPO (2021) leader →

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