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BPO Service

Atento

Augmented by AI. Driven by people. Latin America's largest CX and BPO operator.

atento.com Verified April 2026 São Paulo, BR Founded 1999 pe owned

Latin America's dominant BPO operator — 90,000+ agents, 17-country footprint, deepest LatAm presence of any outsourcer — now layering AI onto its scale.

Pricing

Contact sales for pricing

Atento does not publish pricing. All engagements are custom enterprise contracts negotiated based on headcount, channels, geographies, and SLAs. Contact sales for a scoped proposal.

Custom enterprise

Capabilities

Capability Atento
Transcription ✓
Summarization ✓
Sentiment Analysis ✓
Real-Time Agent Assist ✓
Autonomous Voice Agent ✓
Virtual Agent (Chat) ✓
Conversation Intelligence ✓
Automated QA ✓
Intelligent Routing ✓
Predictive Dialer ✓
Voice Cloning ✗
Multilingual ✓
Coaching Workflows ✓
Workforce Management ✓

Compliance & Security

PCI DSSGDPRISO 27001

Data residency: BRAZIL, MEXICO, COLOMBIA, ARGENTINA, PERU, CHILE, UNITED STATES

Source 1 Source 2 Source 3

Integrations

CRM

SalesforceMicrosoft DynamicsSAP

AI Models

Microsoft Azure OpenAI

Other

RPA platformsAI Studio (proprietary)Atento Conversations (proprietary)

Reviews & Recognition

Analyst Recognition

  • Gartner Magic Quadrant for Customer Service BPO (2022) leader →
  • Gartner Magic Quadrant for Customer Service BPO (2021) leader →

Alternatives to Atento

teleperformanceView profile → Compare with Atento →
foundeverView profile → Compare with Atento →
aloricaView profile → Compare with Atento →
conduentView profile → Compare with Atento →
firstsourceView profile → Compare with Atento →

Frequently asked questions about Atento

What is Atento?
Latin America's dominant BPO operator — 90,000+ agents, 17-country footprint, deepest LatAm presence of any outsourcer — now layering AI onto its scale.
How much does Atento cost?
Atento does not publish standard per-seat pricing — plans require a custom quote. Atento does not publish pricing. All engagements are custom enterprise contracts negotiated based on headcount, channels, geographies, and SLAs. Contact sales for a scoped proposal.
What security and compliance certifications does Atento have?
Atento is compliant with PCI DSS, GDPR, and ISO 27001.
What channels does Atento support?
Atento supports voice, SMS, email, web chat, WhatsApp, and social DMs.
What are the top alternatives to Atento?
Alternatives to Atento include Teleperformance, Foundever, Alorica, Conduent, and Firstsource. See the alternatives section above for full profiles of each.