BPO Service
C
Conduent
Technology-led BPO handling 2B customer interactions annually across government, healthcare, and commercial sectors.
Conduent is a large-scale government and healthcare BPO with 56,000 agents across 24 countries. CXNow adds cloud and AI automation atop traditional managed services.
Pricing
Contact sales for pricing
Conduent prices all engagements on a custom-quote basis. No published rate card. Enterprise contracts typically include SLAs tied to transaction volumes and outcome metrics. Contact sales for pricing.
Custom enterprise
Capabilities
| Capability | Conduent |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✗ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
salesforcemsdynamics
Helpdesk
servicenowsalesforce service cloud
AI Models
azure openai
Other
Microsoft Azure AI Document IntelligenceAzure AI Language ServiceAzure AI Speech Service
Reviews & Recognition
Analyst Recognition
- ISG ISG Provider Lens Customer Experience Services (2024) leader →
Alternatives to Conduent
Frequently asked questions about Conduent
- What is Conduent?
- Conduent is a large-scale government and healthcare BPO with 56,000 agents across 24 countries. CXNow adds cloud and AI automation atop traditional managed services.
- How much does Conduent cost?
- Conduent does not publish standard per-seat pricing — plans require a custom quote. Conduent prices all engagements on a custom-quote basis. No published rate card. Enterprise contracts typically include SLAs tied to transaction volumes and outcome metrics. Contact sales for pricing.
- What security and compliance certifications does Conduent have?
- Conduent is compliant with HIPAA, PCI DSS, and GDPR. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Conduent support?
- Conduent supports voice, SMS, email, and web chat.
- What are the top alternatives to Conduent?
- Alternatives to Conduent include Teleperformance, Foundever, Alorica, Genpact, and Firstsource. See the alternatives section above for full profiles of each.