BPO Service
T
Teleperformance
World's largest CX/BPO outsourcer — 500k+ agents, 100 countries, 400+ languages, AI-augmented delivery.
The default BPO choice for global enterprise CX — unmatched scale and reach, now layering TP GenAI and the TP.ai FAB platform on top of its human operation.
Pricing
Contact sales for pricing
Enterprise contracts only; pricing determined by scope, headcount, geography, and service complexity. No public rate card. Contact TP sales for custom quote.
Custom enterprise
Capabilities
| Capability | Teleperformance |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | — |
| Voice Cloning | — |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceMicrosoft DynamicsSAPOracle
Helpdesk
ServiceNowZendesk
Telephony
GenesysAvayaCiscoAmazon Connect
AI Models
Microsoft Azure OpenAIGoogle Vertex AI
Other
Microsoft TeamsWorkday
Reviews & Recognition
Alternatives to Teleperformance
Frequently asked questions about Teleperformance
- What is Teleperformance?
- The default BPO choice for global enterprise CX — unmatched scale and reach, now layering TP GenAI and the TP.ai FAB platform on top of its human operation.
- How much does Teleperformance cost?
- Teleperformance does not publish standard per-seat pricing — plans require a custom quote. Enterprise contracts only; pricing determined by scope, headcount, geography, and service complexity. No public rate card. Contact TP sales for custom quote.
- What security and compliance certifications does Teleperformance have?
- Teleperformance is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001.
- What channels does Teleperformance support?
- Teleperformance supports voice, email, web chat, SMS, WhatsApp, and social DMs.
- What are the top alternatives to Teleperformance?
- Alternatives to Teleperformance include Foundever, Alorica, Conduent, Genpact, and Atento. See the alternatives section above for full profiles of each.