BPO Service
F
Foundever
Global CX outsourcing for enterprise brands — 170,000 agents, 60+ languages, 45 countries.
One of the world's top-3 CX BPOs — 170,000 agents, 45 countries, 60+ languages — with a maturing AI layer (EverAssist, EverGPT) and enterprise-grade compliance.
Pricing
Contact sales for pricing
Pricing is fully custom and quote-based. Typical enterprise contracts are multi-year with SLA-linked pricing. Contact sales for a custom proposal. No public rate card.
Custom enterprise
Capabilities
| Capability | Foundever |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceMicrosoft Dynamics 365ServiceNow
Helpdesk
ZendeskFreshdesk
Telephony
AvayaGenesysCiscoAmazon Connect
AI Models
OpenAI GPT 4Google Vertex AI
Other
TwilioVerintNICE
Reviews & Recognition
Analyst Recognition
- Everest Group Customer Experience Management (CXM) PEAK Matrix Assessment — Global (2025) leader →
- ISG ISG Provider Lens Contact Center – CX Services Global — Intelligent Agent Experience (2024) leader →
- ISG ISG Provider Lens Contact Center – CX Services Global — Intelligent CX (AI & Analytics) (2024) leader →
Alternatives to Foundever
Frequently asked questions about Foundever
- What is Foundever?
- One of the world's top-3 CX BPOs — 170,000 agents, 45 countries, 60+ languages — with a maturing AI layer (EverAssist, EverGPT) and enterprise-grade compliance.
- How much does Foundever cost?
- Foundever does not publish standard per-seat pricing — plans require a custom quote. Pricing is fully custom and quote-based. Typical enterprise contracts are multi-year with SLA-linked pricing. Contact sales for a custom proposal. No public rate card.
- What security and compliance certifications does Foundever have?
- Foundever is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Foundever support?
- Foundever supports voice, email, web chat, SMS, WhatsApp, social DMs, and video.
- What are the top alternatives to Foundever?
- Alternatives to Foundever include Teleperformance, Alorica, Conduent, Atento, and Webhelp. See the alternatives section above for full profiles of each.