BPO Service

Foundever

Global CX outsourcing for enterprise brands — 170,000 agents, 60+ languages, 45 countries.

foundever.com Verified April 2026 Luxembourg City, LU Founded 1985 pe owned

Pricing

Contact sales for pricing

Pricing is fully custom and quote-based. Typical enterprise contracts are multi-year with SLA-linked pricing. Contact sales for a custom proposal. No public rate card.

Custom enterprise

Capabilities

Capability	Foundever
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✗
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✓

Compliance & Security

SOC 2 Type II HIPAA PCI DSS GDPR ISO 27001 BAA Available

Data residency: US, EU, APAC

Source 1

Integrations

CRM

SalesforceMicrosoft Dynamics 365ServiceNow

Helpdesk

ZendeskFreshdesk

Telephony

AvayaGenesysCiscoAmazon Connect

AI Models

OpenAI GPT 4Google Vertex AI

Other

TwilioVerintNICE

Reviews & Recognition

Analyst Recognition

Everest Group Customer Experience Management (CXM) PEAK Matrix Assessment — Global (2025) leader →
ISG ISG Provider Lens Contact Center – CX Services Global — Intelligent Agent Experience (2024) leader →
ISG ISG Provider Lens Contact Center – CX Services Global — Intelligent CX (AI & Analytics) (2024) leader →

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