CCaaS Platform
C
C-Zentrix
Omnichannel cloud contact center software for voice, chat, and AI-driven customer engagement
Pricing
$25 /user/month
Starts ~$25/user/month for small teams (1-10 seats); volume pricing drops to ~$15/user/month at enterprise scale. Five plan tiers: Voice, Helpdesk CRM, Live Chat, Omni-Channel, API. No free trial.
Per user/month Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | C-Zentrix |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✗ |
| Workforce Management | ✓ |
Compliance & Security
No compliance certifications recorded for this vendor.
Integrations
CRM
SalesforceZoho CRMMicrosoft Dynamics CRMLeadSquared
Helpdesk
CZ Helpdesk
Other
Microsoft TeamsWhatsApp BusinessTelegramViberFacebookInstagram
API documented