CCaaS Platform
C
C-Zentrix
Omnichannel cloud contact center software for voice, chat, and AI-driven customer engagement
India-headquartered omnichannel contact center platform with broad channel coverage and on-premise/cloud flexibility; limited public compliance documentation.
Pricing
$25 /user/month
Starts ~$25/user/month for small teams (1-10 seats); volume pricing drops to ~$15/user/month at enterprise scale. Five plan tiers: Voice, Helpdesk CRM, Live Chat, Omni-Channel, API. No free trial.
Per user/month Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | C-Zentrix |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✗ |
| Workforce Management | ✓ |
Compliance & Security
No compliance certifications recorded for this vendor.
Integrations
CRM
SalesforceZoho CRMMicrosoft Dynamics CRMLeadSquared
Helpdesk
CZ Helpdesk
Other
Microsoft TeamsWhatsApp BusinessTelegramViberFacebookInstagram
API documented
Reviews & Recognition
Alternatives to C-Zentrix
Frequently asked questions about C-Zentrix
- What is C-Zentrix?
- India-headquartered omnichannel contact center platform with broad channel coverage and on-premise/cloud flexibility; limited public compliance documentation.
- How much does C-Zentrix cost?
- C-Zentrix starts at $25/user/month. Starts ~$25/user/month for small teams (1-10 seats); volume pricing drops to ~$15/user/month at enterprise scale. Five plan tiers: Voice, Helpdesk CRM, Live Chat, Omni-Channel, API. No free trial. (pricing verified April 2026).
- What channels does C-Zentrix support?
- C-Zentrix supports voice, SMS, email, web chat, WhatsApp, social DMs, and video.
- What are the top alternatives to C-Zentrix?
- Alternatives to C-Zentrix include Ozonetel Cloudagent, Ameyo By Exotel Cloud Contact Center, Freshdesk Contact Center, Zoho Voice, and Call Center Studio. See the alternatives section above for full profiles of each.