CCaaS Platform

Ozonetel CloudAgent

Unified contact center platform with AI voice agents, omnichannel routing, and built-in speech analytics

ozonetel.com Verified April 2026 San Jose, US Founded 2007 series a

Pricing

$25 /user/month

Starter $25/user/month; Standard $45; Premium $55 (adds AI transcriptions, predictive dialer). Custom tier for omnichannel, WhatsApp, AI bots, speech analytics. Per-minute call rates not publicly disclosed.

Per user/month Custom enterprise

View pricing page → Verified April 2026

Capabilities

Capability	Ozonetel CloudAgent
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✓
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✗