CCaaS Platform
OC
Ozonetel CloudAgent
Unified contact center platform with AI voice agents, omnichannel routing, and built-in speech analytics
Ozonetel CloudAgent is a full-stack CCaaS built for mid-market teams that want AI voice agents, predictive dialers, and deep CRM integrations without enterprise price tags.
Pricing
$25 /user/month
Starter $25/user/month; Standard $45; Premium $55 (adds AI transcriptions, predictive dialer). Custom tier for omnichannel, WhatsApp, AI bots, speech analytics. Per-minute call rates not publicly disclosed.
Per user/month Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | Ozonetel CloudAgent |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
SalesforceZoho CRMHubSpotLeadSquaredMicrosoft Dynamics 365
Helpdesk
FreshdeskZendeskFreshServiceFreshSales
AI Models
ChatGPT
Other
WhatsApp BusinessLocobuzzCorefactorsapix drive
API documented
Reviews & Recognition
Alternatives to Ozonetel CloudAgent
Frequently asked questions about Ozonetel CloudAgent
- What is Ozonetel CloudAgent?
- Ozonetel CloudAgent is a full-stack CCaaS built for mid-market teams that want AI voice agents, predictive dialers, and deep CRM integrations without enterprise price tags.
- How much does Ozonetel CloudAgent cost?
- Ozonetel CloudAgent starts at $25/user/month. Starter $25/user/month; Standard $45; Premium $55 (adds AI transcriptions, predictive dialer). Custom tier for omnichannel, WhatsApp, AI bots, speech analytics. Per-minute call rates not publicly disclosed. (pricing verified April 2026).
- What security and compliance certifications does Ozonetel CloudAgent have?
- Ozonetel CloudAgent is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001.
- What channels does Ozonetel CloudAgent support?
- Ozonetel CloudAgent supports voice, SMS, email, web chat, and WhatsApp.
- What are the top alternatives to Ozonetel CloudAgent?
- Alternatives to Ozonetel CloudAgent include Five9, Cloudtalk, Talkdesk, Freshdesk Contact Center, and Aircall. See the alternatives section above for full profiles of each.