Customer Service Platform

Capacity

AI-powered support automation platform — deflect tickets, calls, and emails across voice, chat, email, and SMS.

capacity.com Verified April 2026 St. Louis, US Founded 2017 series d plus

Pricing

Contact sales for pricing

Pricing not publicly disclosed. Third-party sources (SMBGuide) indicate plans starting around $49/agent/month with a 10-seat minimum on annual billing; enterprise pricing is custom. Capterra shows $25,000/year as a reference point. Contact sales for a quote.

Per user/month Custom enterprise

Capabilities

Capability	Capacity
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✗
Voice Cloning	✗
Multilingual	—
Coaching Workflows	✓
Workforce Management	✗