Customer Service Platform
C
Capacity
AI-powered support automation platform — deflect tickets, calls, and emails across voice, chat, email, and SMS.
Capacity bundles chatbot, agent assist, and QA under one roof via 14 acquisitions. Broad platform with real depth post-Creovai; pricing opacity is the main friction point.
Pricing
Contact sales for pricing
Pricing not publicly disclosed. Third-party sources (SMBGuide) indicate plans starting around $49/agent/month with a 10-seat minimum on annual billing; enterprise pricing is custom. Capterra shows $25,000/year as a reference point. Contact sales for a quote.
Per user/month Custom enterprise
Capabilities
| Capability | Capacity |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | — |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
salesforcehubspotzoho
Helpdesk
zendeskfreshdeskjira service managementservicenow
AI Models
openai
Other
SlackMicrosoft TeamsGoogle DriveMicrosoft 365JiraZapier
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to Capacity
Frequently asked questions about Capacity
- What is Capacity?
- Capacity bundles chatbot, agent assist, and QA under one roof via 14 acquisitions. Broad platform with real depth post-Creovai; pricing opacity is the main friction point.
- How much does Capacity cost?
- Capacity does not publish standard per-seat pricing — plans require a custom quote. Pricing not publicly disclosed. Third-party sources (SMBGuide) indicate plans starting around $49/agent/month with a 10-seat minimum on annual billing; enterprise pricing is custom. Capterra shows $25,000/year as a reference point. Contact sales for a quote.
- What security and compliance certifications does Capacity have?
- Capacity is compliant with SOC 2 Type II, HIPAA, and GDPR.
- What channels does Capacity support?
- Capacity supports voice, SMS, email, and web chat.
- What are the top alternatives to Capacity?
- Alternatives to Capacity include Intercom, Kore Ai, Uniphore, Observe Ai, and Asapp. See the alternatives section above for full profiles of each.