Conversation Intelligence
U
Uniphore
Business AI Cloud — conversation intelligence, real-time agent guidance, and automated QA for enterprise contact centers
Heavily-funded ($880M+) enterprise AI platform pivoting from conversation intelligence toward a full Business AI Cloud: agent assist, QA, knowledge AI, and CDP.
Pricing
Contact sales for pricing
No public pricing. All plans require a sales engagement. Enterprise-only deployment with custom contracts. As of April 2026, no self-serve or trial options are publicly advertised.
Custom enterprise
Capabilities
| Capability | Uniphore |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✗ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
salesforcemsdynamics
Helpdesk
zendesksalesforce service cloudservicenow
Telephony
amazon connect8x8ringcentraldialpad
AI Models
openaianthropicgoogle vertexaws bedrockazure openaimeta llamamistral
Other
SnowflakeDatabricksMicrosoft TeamsGenesysNICE CXoneAvayaCisco
API documented
Reviews & Recognition
Analyst Recognition
- Gartner Gartner Magic Quadrant for Customer Data Platforms (2026) leader →
- Forrester The Forrester Wave: Customer Data Platforms for B2C, Q3 2024 (2024) leader →
- IDC IDC MarketScape for B2C Customer Data Platforms (2024) leader →
- Everest Group Everest Group PEAK Matrix for Conversational AI (2023) contender →
Alternatives to Uniphore
Frequently asked questions about Uniphore
- What is Uniphore?
- Heavily-funded ($880M+) enterprise AI platform pivoting from conversation intelligence toward a full Business AI Cloud: agent assist, QA, knowledge AI, and CDP.
- How much does Uniphore cost?
- Uniphore does not publish standard per-seat pricing — plans require a custom quote. No public pricing. All plans require a sales engagement. Enterprise-only deployment with custom contracts. As of April 2026, no self-serve or trial options are publicly advertised.
- What security and compliance certifications does Uniphore have?
- Uniphore is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001.
- What channels does Uniphore support?
- Uniphore supports voice, web chat, and email.
- What are the top alternatives to Uniphore?
- Alternatives to Uniphore include Observe Ai, Cresta, Gong, Verint Open Ccaas, and Nice. See the alternatives section above for full profiles of each.