Conversation Intelligence

Uniphore

Business AI Cloud — conversation intelligence, real-time agent guidance, and automated QA for enterprise contact centers

uniphore.com Verified April 2026 Palo Alto, US Founded 2008 series d plus

Pricing

Contact sales for pricing

No public pricing. All plans require a sales engagement. Enterprise-only deployment with custom contracts. As of April 2026, no self-serve or trial options are publicly advertised.

Custom enterprise

Capabilities

Capability	Uniphore
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✗
Predictive Dialer	✗
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✗

Compliance & Security

SOC 2 Type II HIPAA PCI DSS GDPR ISO 27001

Data residency: US, EEA

Source 1 Source 2

Integrations

CRM

salesforcemsdynamics

Helpdesk

zendesksalesforce service cloudservicenow

Telephony

amazon connect8x8ringcentraldialpad

AI Models

openaianthropicgoogle vertexaws bedrockazure openaimeta llamamistral

Other

SnowflakeDatabricksMicrosoft TeamsGenesysNICE CXoneAvayaCisco

API documented

Reviews & Recognition

4.2 /5 (48 reviews)

Analyst Recognition

Gartner Gartner Magic Quadrant for Customer Data Platforms (2026) leader →
Forrester The Forrester Wave: Customer Data Platforms for B2C, Q3 2024 (2024) leader →
IDC IDC MarketScape for B2C Customer Data Platforms (2024) leader →
Everest Group Everest Group PEAK Matrix for Conversational AI (2023) contender →

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