Workforce Management
C
Centrical
AI-powered performance, coaching, and microlearning platform for frontline contact center teams
Centrical (ex-GamEffective) is a gamification-led performance and coaching overlay — strongest in large contact centers where agent engagement and microlearning are key retention levers.
Pricing
Contact sales for pricing
No public pricing. Enterprise contract, contact-sales only. Third-party sources cite a nominal $0.01/user/month placeholder on Capterra; real deal sizes are negotiated. Annual contracts standard for enterprise deployments.
Custom enterprise
Capabilities
| Capability | Centrical |
|---|---|
| Transcription | ✗ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✗ |
| Automated QA | ✓ |
| Intelligent Routing | ✗ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
salesforcesaporacle
Other
AWS (AWS Select Technology Partner)SAP App Center (SAP Endorsed App)Salesforce AppExchangeOracle Cloud MarketplaceTeleperformance (Strategic BPO Partner)
API documented
View integrations marketplace →
Reviews & Recognition
Analyst Recognition
- Gartner Cool Vendors in Human Capital Management, 2016 (2016) named →
Alternatives to Centrical
Frequently asked questions about Centrical
- What is Centrical?
- Centrical (ex-GamEffective) is a gamification-led performance and coaching overlay — strongest in large contact centers where agent engagement and microlearning are key retention levers.
- How much does Centrical cost?
- Centrical does not publish standard per-seat pricing — plans require a custom quote. No public pricing. Enterprise contract, contact-sales only. Third-party sources cite a nominal $0.01/user/month placeholder on Capterra; real deal sizes are negotiated. Annual contracts standard for enterprise deployments.
- What security and compliance certifications does Centrical have?
- Centrical is compliant with SOC 2 Type II, GDPR, and ISO 27001.
- What channels does Centrical support?
- Centrical supports voice, SMS, email, and web chat.
- What are the top alternatives to Centrical?
- Alternatives to Centrical include Playvox, Calabrio, Observe Ai, Nice Cxone Mpower, and Assembled. See the alternatives section above for full profiles of each.