Workforce Management

Centrical

AI-powered performance, coaching, and microlearning platform for frontline contact center teams

centrical.com Verified April 2026 New York, US Founded 2013 series c

Pricing

Contact sales for pricing

No public pricing. Enterprise contract, contact-sales only. Third-party sources cite a nominal $0.01/user/month placeholder on Capterra; real deal sizes are negotiated. Annual contracts standard for enterprise deployments.

Custom enterprise

Capabilities

Capability	Centrical
Transcription	✗
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✗
Virtual Agent (Chat)	✗
Conversation Intelligence	✗
Automated QA	✓
Intelligent Routing	✗
Predictive Dialer	✗
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✓

Compliance & Security

SOC 2 Type II GDPR ISO 27001

Data residency: EU, US

Source 1

Integrations

CRM

salesforcesaporacle

Other

AWS (AWS Select Technology Partner)SAP App Center (SAP Endorsed App)Salesforce AppExchangeOracle Cloud MarketplaceTeleperformance (Strategic BPO Partner)

API documented View integrations marketplace →

Reviews & Recognition

Capterra

4.4 /5 (8 reviews)

Analyst Recognition

Gartner Cool Vendors in Human Capital Management, 2016 (2016) named →

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