Agent Assist
C
Cogito
Real-time emotional intelligence and agent coaching AI for enterprise contact centers — now part of Verint
Cogito pioneered emotion AI for contact centers but was acquired by Verint in October 2024 — it is no longer an independent product and cogitocorp.com 301-redirects to verint.com.
Pricing
Contact sales for pricing
Enterprise custom pricing. AWS Marketplace lists 12-month contracts at approximately $200,000/year for 100 agents (roughly $167/agent/month), indicative of enterprise-scale deals only. Sold exclusively through Verint's enterprise sales channel since October 2024 acquisition.
Per user/month Custom enterprise
Capabilities
| Capability | Cogito |
|---|---|
| Transcription | ✓ |
| Summarization | ✗ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✗ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | — |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
No compliance certifications recorded for this vendor.
Integrations
CRM
salesforce
Telephony
amazon connect
Other
Verint Open PlatformGenesysNICE CXoneAvayaCisco
Alternatives to Cogito
Frequently asked questions about Cogito
- What is Cogito?
- Cogito pioneered emotion AI for contact centers but was acquired by Verint in October 2024 — it is no longer an independent product and cogitocorp.com 301-redirects to verint.com.
- How much does Cogito cost?
- Cogito does not publish standard per-seat pricing — plans require a custom quote. Enterprise custom pricing. AWS Marketplace lists 12-month contracts at approximately $200,000/year for 100 agents (roughly $167/agent/month), indicative of enterprise-scale deals only. Sold exclusively through Verint's enterprise sales channel since October 2024 acquisition.
- What channels does Cogito support?
- Cogito supports voice.
- What are the top alternatives to Cogito?
- Alternatives to Cogito include Cresta, Balto, Observe Ai, Gong, and Verint Open Ccaas. See the alternatives section above for full profiles of each.