Agent Assist
C
Cogito
Real-time emotional intelligence and agent coaching AI for enterprise contact centers — now part of Verint
Pricing
Contact sales for pricing
Enterprise custom pricing. AWS Marketplace lists 12-month contracts at approximately $200,000/year for 100 agents (roughly $167/agent/month), indicative of enterprise-scale deals only. Sold exclusively through Verint's enterprise sales channel since October 2024 acquisition.
Per user/month Custom enterprise
Capabilities
| Capability | Cogito |
|---|---|
| Transcription | ✓ |
| Summarization | ✗ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✗ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | — |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
No compliance certifications recorded for this vendor.
Integrations
CRM
salesforce
Telephony
amazon connect
Other
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