BPO Service
C
Concentrix
Fortune 500 tech-and-services company — 455k+ agents, 70 countries, AI-augmented CX via iX Hero and iX Hello.
Pricing
Contact sales for pricing
Enterprise contracts only; pricing determined by scope, headcount, geography, and service complexity. No public rate card. Contact Concentrix sales for custom quote.
Custom enterprise
Capabilities
| Capability | Concentrix |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | — |
| Voice Cloning | — |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
salesforcemsdynamics
Helpdesk
servicenowsalesforce service cloud
Telephony
amazon connectringcentral
AI Models
openaigoogle vertexazure openaiaws bedrock
Other
Microsoft TeamsWorkdaySAP
Reviews & Recognition
Analyst Recognition
- Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025 — Global (2025) leader →
- Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024 — Global (2024) leader →
- Everest Group B2B Sales Services PEAK Matrix® Assessment 2024 (2024) leader →
- Everest Group Trust and Safety Services PEAK Matrix® Assessment 2025 (2025) leader →