BPO Service
C
Concentrix
Fortune 500 tech-and-services company — 455k+ agents, 70 countries, AI-augmented CX via iX Hero and iX Hello.
Fortune 500 BPO-plus-tech hybrid with 455k agents and a growing proprietary AI layer (iX Hero agent assist, iX Hello AI assistant) — closing the gap on pure-play tech peers.
Pricing
Contact sales for pricing
Enterprise contracts only; pricing determined by scope, headcount, geography, and service complexity. No public rate card. Contact Concentrix sales for custom quote.
Custom enterprise
Capabilities
| Capability | Concentrix |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | — |
| Voice Cloning | — |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
salesforcemsdynamics
Helpdesk
servicenowsalesforce service cloud
Telephony
amazon connectringcentral
AI Models
openaigoogle vertexazure openaiaws bedrock
Other
Microsoft TeamsWorkdaySAP
Reviews & Recognition
Analyst Recognition
- Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025 — Global (2025) leader →
- Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024 — Global (2024) leader →
- Everest Group B2B Sales Services PEAK Matrix® Assessment 2024 (2024) leader →
- Everest Group Trust and Safety Services PEAK Matrix® Assessment 2025 (2025) leader →
Alternatives to Concentrix
Frequently asked questions about Concentrix
- What is Concentrix?
- Fortune 500 BPO-plus-tech hybrid with 455k agents and a growing proprietary AI layer (iX Hero agent assist, iX Hello AI assistant) — closing the gap on pure-play tech peers.
- How much does Concentrix cost?
- Concentrix does not publish standard per-seat pricing — plans require a custom quote. Enterprise contracts only; pricing determined by scope, headcount, geography, and service complexity. No public rate card. Contact Concentrix sales for custom quote.
- What security and compliance certifications does Concentrix have?
- Concentrix is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001.
- What channels does Concentrix support?
- Concentrix supports voice, email, web chat, SMS, WhatsApp, and social DMs.
- What are the top alternatives to Concentrix?
- Alternatives to Concentrix include Teleperformance, Foundever, Alorica, Conduent, and Genpact. See the alternatives section above for full profiles of each.