BPO Service
W
Webhelp
European BPO leader in CX outsourcing — acquired by Concentrix in September 2023
Webhelp was a major European BPO, named a Gartner Magic Quadrant leader in 2022, before merging into Concentrix in September 2023.
Pricing
Contact sales for pricing
Webhelp operated on custom enterprise contracts priced per interaction or per seat. No public pricing was disclosed. All new business flows through Concentrix post-September 2023.
Custom enterprise
Capabilities
| Capability | Webhelp |
|---|---|
| Transcription | — |
| Summarization | — |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | — |
| Autonomous Voice Agent | — |
| Virtual Agent (Chat) | — |
| Conversation Intelligence | ✓ |
| Automated QA | — |
| Intelligent Routing | ✓ |
| Predictive Dialer | — |
| Voice Cloning | — |
| Multilingual | ✓ |
| Coaching Workflows | — |
| Workforce Management | — |
Compliance & Security
Integrations
CRM
Salesforce
Other
KYC platformsPayment processing
Reviews & Recognition
Alternatives to Webhelp
Frequently asked questions about Webhelp
- What is Webhelp?
- Webhelp was a major European BPO, named a Gartner Magic Quadrant leader in 2022, before merging into Concentrix in September 2023.
- How much does Webhelp cost?
- Webhelp does not publish standard per-seat pricing — plans require a custom quote. Webhelp operated on custom enterprise contracts priced per interaction or per seat. No public pricing was disclosed. All new business flows through Concentrix post-September 2023.
- What security and compliance certifications does Webhelp have?
- Webhelp is compliant with GDPR.
- What channels does Webhelp support?
- Webhelp supports voice, web chat, email, SMS, WhatsApp, and social DMs.
- What are the top alternatives to Webhelp?
- Alternatives to Webhelp include Foundever, Teleperformance, Alorica, Conduent, and Atento. See the alternatives section above for full profiles of each.