CCaaS Platform
FC
Fusion Connect
Managed CCaaS, UCaaS, and SD-WAN for mid-market and enterprise businesses.
PE-backed MSP bundling CCaaS, UCaaS, and SD-WAN under one bill. Best for mid-market teams that want a single managed-service vendor over best-of-breed point solutions.
Pricing
Contact sales for pricing
Pricing requires a custom quote. CCaaS Express tier (up to 25 agents) offers a 14-day free trial. Essential and Elite tiers are quote-only for unlimited agents. UCaaS reported from ~$19.95/user/month by third parties but not confirmed by vendor.
14-day trial
Per user/month Custom enterprise
Capabilities
| Capability | Fusion Connect |
|---|---|
| Transcription | ✓ |
| Summarization | — |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
No compliance certifications recorded for this vendor.
Integrations
CRM
SalesforceMicrosoft DynamicsZohoKustomer
Helpdesk
ZendeskServiceNow
Telephony
Microsoft TeamsCisco WebexSIP Trunks
Other
SlackGoogle WorkspaceDropboxMicrosoft 365Jira
Reviews & Recognition
Alternatives to Fusion Connect
Frequently asked questions about Fusion Connect
- What is Fusion Connect?
- PE-backed MSP bundling CCaaS, UCaaS, and SD-WAN under one bill. Best for mid-market teams that want a single managed-service vendor over best-of-breed point solutions.
- How much does Fusion Connect cost?
- Fusion Connect does not publish standard per-seat pricing — plans require a custom quote. Pricing requires a custom quote. CCaaS Express tier (up to 25 agents) offers a 14-day free trial. Essential and Elite tiers are quote-only for unlimited agents. UCaaS reported from ~$19.95/user/month by third parties but not confirmed by vendor. A 14-day free trial is available.
- What channels does Fusion Connect support?
- Fusion Connect supports voice, SMS, email, web chat, WhatsApp, and social DMs.
- What are the top alternatives to Fusion Connect?
- Alternatives to Fusion Connect include Ringcentral Contact Center, Vonage Contact Center, Zoom Contact Center, Dialpad Support, and Five9. See the alternatives section above for full profiles of each.