CCaaS Platform
GC
GoTo Contact Center
Cloud contact center built for SMBs — omnichannel, AI-assisted, and bundled with GoTo's phone system.
SMB-priced CCaaS built on GoTo Connect's phone system. Solid omnichannel basics and AI call summaries, but light on advanced analytics and locked to GoTo's own telephony.
Pricing
$33 /user/month
Core plan $33/user/month; Complete plan $55/user/month; full Contact Center add-on $80/user/month. 30-day free trial available. Add-ons (AI QM, AI Receptionist, reporting) priced separately on request.
30-day trial
Per user/month
View pricing page →
Verified April 2026
Capabilities
| Capability | GoTo Contact Center |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✗ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✗ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
SalesforceHubSpotZoho CRMPipedriveSugarCRM
Helpdesk
ZendeskServiceNowConnectWise
Telephony
GoTo Connect
Other
Microsoft 365Google WorkspaceMicrosoft TeamsSlackMonday.com
API documented
Reviews & Recognition
Alternatives to GoTo Contact Center
Frequently asked questions about GoTo Contact Center
- What is GoTo Contact Center?
- SMB-priced CCaaS built on GoTo Connect's phone system. Solid omnichannel basics and AI call summaries, but light on advanced analytics and locked to GoTo's own telephony.
- How much does GoTo Contact Center cost?
- GoTo Contact Center starts at $33/user/month. Core plan $33/user/month; Complete plan $55/user/month; full Contact Center add-on $80/user/month. 30-day free trial available. Add-ons (AI QM, AI Receptionist, reporting) priced separately on request. (pricing verified April 2026).
- What security and compliance certifications does GoTo Contact Center have?
- GoTo Contact Center is compliant with SOC 2 Type II, HIPAA, PCI DSS, and GDPR. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does GoTo Contact Center support?
- GoTo Contact Center supports voice, SMS, web chat, and social DMs.
- What are the top alternatives to GoTo Contact Center?
- Alternatives to GoTo Contact Center include Aircall, Cloudtalk, Dialpad Support, Freshdesk Contact Center, and Nextiva. See the alternatives section above for full profiles of each.