CCaaS Platform

GoTo Contact Center

Cloud contact center built for SMBs — omnichannel, AI-assisted, and bundled with GoTo's phone system.

goto.com Verified April 2026 Boston, US Founded 2003 pe owned

Pricing

$33 /user/month

Core plan $33/user/month; Complete plan $55/user/month; full Contact Center add-on $80/user/month. 30-day free trial available. Add-ons (AI QM, AI Receptionist, reporting) priced separately on request.

30-day trial Per user/month

View pricing page → Verified April 2026

Capabilities

Capability	GoTo Contact Center
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✗
Autonomous Voice Agent	✗
Virtual Agent (Chat)	✓
Conversation Intelligence	✗
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✗
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✗