CCaaS Platform
IC
Intermedia Contact Center
Omnichannel cloud contact center with Spark AI — built for SMBs and mid-market teams.
Solid UCaaS-native CCaaS for SMBs already on Intermedia Unite. Spark AI adds real-time assist and QA automation; omnichannel requires the Elite tier.
Pricing
Contact sales for pricing
Two tiers: Contact Center Pro (smart routing, IVR, reporting) and Contact Center Elite (adds omnichannel, workforce scheduling, AI Interaction Insights via Spark AI). Pricing starts around $35/user/month; exact quotes require contacting sales.
Per user/month Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | Intermedia Contact Center |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✗ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceZendeskServiceNowHubSpot
Helpdesk
ZendeskServiceNow
Telephony
Microsoft Teams
Other
Intermedia UniteMicrosoft 365Google Workspace
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to Intermedia Contact Center
Frequently asked questions about Intermedia Contact Center
- What is Intermedia Contact Center?
- Solid UCaaS-native CCaaS for SMBs already on Intermedia Unite. Spark AI adds real-time assist and QA automation; omnichannel requires the Elite tier.
- How much does Intermedia Contact Center cost?
- Intermedia Contact Center starts at $35/user/month. Two tiers: Contact Center Pro (smart routing, IVR, reporting) and Contact Center Elite (adds omnichannel, workforce scheduling, AI Interaction Insights via Spark AI). Pricing starts around $35/user/month; exact quotes require contacting sales. (pricing verified April 2026).
- What security and compliance certifications does Intermedia Contact Center have?
- Intermedia Contact Center is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Intermedia Contact Center support?
- Intermedia Contact Center supports voice, SMS, email, web chat, and WhatsApp.
- What are the top alternatives to Intermedia Contact Center?
- Alternatives to Intermedia Contact Center include Nextiva, 8x8 Contact Center, Dialpad Support, Ringcentral Contact Center, and Cloudtalk. See the alternatives section above for full profiles of each.