BPO Service
I
iQor
Outsourced customer experience and BPO for global brands — powered by the infinityAiQ platform.
iQor is a 45,000-employee BPO owned by Mill Point Capital, strong in collections, telecom, and healthcare with a proprietary AI platform (infinityAiQ) built on OpenAI.
Pricing
Contact sales for pricing
BPO services are priced on a custom-enterprise basis. Rates depend on headcount, channels, geographies, and program complexity. Contact iQor directly for pricing. No public rate card available as of April 2026.
Custom enterprise
Capabilities
| Capability | iQor |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
Salesforce
AI Models
OpenAI GPT 4
Other
RPA platformsCyberArk
Alternatives to iQor
Frequently asked questions about iQor
- What is iQor?
- iQor is a 45,000-employee BPO owned by Mill Point Capital, strong in collections, telecom, and healthcare with a proprietary AI platform (infinityAiQ) built on OpenAI.
- How much does iQor cost?
- iQor does not publish standard per-seat pricing — plans require a custom quote. BPO services are priced on a custom-enterprise basis. Rates depend on headcount, channels, geographies, and program complexity. Contact iQor directly for pricing. No public rate card available as of April 2026.
- What security and compliance certifications does iQor have?
- iQor is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does iQor support?
- iQor supports voice, SMS, email, web chat, and social DMs.
- What are the top alternatives to iQor?
- Alternatives to iQor include Teleperformance, Foundever, Alorica, Conduent, and Atento. See the alternatives section above for full profiles of each.