Customer Service Platform
L
LiveAgent
All-in-one help desk with live chat, ticketing, call center, and AI chatbot for SMB support teams.
LiveAgent is a bootstrapped Slovak-built help desk with genuinely broad channel coverage — email, chat, voice, WhatsApp, and five social platforms — at pricing SMBs can stomach without an IT budget.
Pricing
$15 /user/month
Four tiers: Small Business $15/agent/mo (annual) — email, chat, knowledge base, AI assistant; Medium $29 adds call center and IVR; Large $49 adds SSO and social channels; Enterprise $69 adds dedicated account manager. Monthly billing available at higher rates.
30-day trial
Per user/month
View pricing page →
Verified April 2026
Capabilities
| Capability | LiveAgent |
|---|---|
| Transcription | — |
| Summarization | — |
| Sentiment Analysis | — |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✗ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✗ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
SalesforceActiveCampaignAgile CRMHubSpotPipedriveClose CRM
Helpdesk
AsanaClickUpZapier
Telephony
3CXAvoxiCallTo365CommPeak
AI Models
OpenAI
Other
BigCommerceShopifyFacebookInstagramWhatsAppTelegramViber
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to LiveAgent
Frequently asked questions about LiveAgent
- What is LiveAgent?
- LiveAgent is a bootstrapped Slovak-built help desk with genuinely broad channel coverage — email, chat, voice, WhatsApp, and five social platforms — at pricing SMBs can stomach without an IT budget.
- How much does LiveAgent cost?
- LiveAgent starts at $15/user/month. Four tiers: Small Business $15/agent/mo (annual) — email, chat, knowledge base, AI assistant; Medium $29 adds call center and IVR; Large $49 adds SSO and social channels; Enterprise $69 adds dedicated account manager. Monthly billing available at higher rates. (pricing verified April 2026).
- What security and compliance certifications does LiveAgent have?
- LiveAgent is compliant with GDPR.
- What channels does LiveAgent support?
- LiveAgent supports voice, email, web chat, WhatsApp, and social DMs.
- What are the top alternatives to LiveAgent?
- Alternatives to LiveAgent include Freshdesk Contact Center, Dixa, Gladly, Cloudtalk, and Aircall. See the alternatives section above for full profiles of each.