BPO Service
T
TaskUs
Tech-focused BPO for digital-native companies — AI data ops, trust & safety, and CX for Meta, Netflix, and Uber.
The BPO built for tech: TaskUs runs CX, AI data ops, and trust & safety for Meta, Netflix, Uber, and Coinbase — smaller than Teleperformance but far more focused on digital-native clients.
Pricing
Contact sales for pricing
Enterprise contracts only; pricing is scope-based and undisclosed. Contact TaskUs sales for a custom quote based on headcount, service type, and delivery location.
Custom enterprise
Capabilities
| Capability | TaskUs |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | — |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | — |
| Predictive Dialer | — |
| Voice Cloning | — |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
salesforcehubspot
Helpdesk
zendeskkustomer
AI Models
openaigoogle vertexaws bedrock
Other
TaskGPT (proprietary GenAI platform)AssistAI (real time agent knowledge assistant)PromptAI (real time chat response suggestions)V7 (AI data annotation partnership)Kustomer
Reviews & Recognition
Analyst Recognition
- Everest Group Trust and Safety Services PEAK Matrix® Assessment 2025 (2025) leader →
- Everest Group Data Annotation and Labeling (DAL) PEAK Matrix® Assessment 2024 (2024) leader →
- Everest Group FCC Operations Services PEAK Matrix® Assessment 2024 (2024) leader →
- Everest Group B2B Sales Services PEAK Matrix® Assessment 2024 (2024) contender →
Alternatives to TaskUs
Frequently asked questions about TaskUs
- What is TaskUs?
- The BPO built for tech: TaskUs runs CX, AI data ops, and trust & safety for Meta, Netflix, Uber, and Coinbase — smaller than Teleperformance but far more focused on digital-native clients.
- How much does TaskUs cost?
- TaskUs does not publish standard per-seat pricing — plans require a custom quote. Enterprise contracts only; pricing is scope-based and undisclosed. Contact TaskUs sales for a custom quote based on headcount, service type, and delivery location.
- What security and compliance certifications does TaskUs have?
- TaskUs is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does TaskUs support?
- TaskUs supports voice, email, web chat, SMS, WhatsApp, and social DMs.
- What are the top alternatives to TaskUs?
- Alternatives to TaskUs include Concentrix, Teleperformance, Ttec, Foundever, and Alorica. See the alternatives section above for full profiles of each.