BPO Service
T
TTEC
Global CX outsourcer and technology consultancy — 50k+ agents, 6 continents, dual BPO and digital services model.
Pricing
Contact sales for pricing
Enterprise contracts only; no public rate card. Pricing determined by scope, headcount, geography, channels, and service complexity. Contact TTEC sales for custom quote.
Custom enterprise
Capabilities
| Capability | TTEC |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | — |
| Voice Cloning | — |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Data residency: US, EU, APAC
Integrations
CRM
salesforcemsdynamics
Helpdesk
zendeskservicenow
Telephony
amazon connect8x8ringcentral
AI Models
openaiaws bedrockgoogle vertexazure openai
Other
Microsoft TeamsGenesysCiscoVerintWorkday
Reviews & Recognition
Analyst Recognition
- Gartner Magic Quadrant for Customer Service BPO (2022) leader →
- Everest Group CXM Services PEAK Matrix Assessment — Americas (2024) leader →
- Everest Group PEAK Matrix for Mid-market Digital Transformation Services (2025) leader →
- Everest Group Sales Services (B2B & B2C) PEAK Matrix Assessment (2025) contender →